My husband and I recently flew round-trip from San Francisco (SFO) to Munich (MUC) on a Lufthansa Airbus A350, seated in business class both ways. We were lucky that Lufthansa offers its new Allegris product on these routes—a refreshed cabin experience available across all classes, from economy to first. In this blog, I share my thoughts on every aspect of our experience, from booking and seat comfort to the food, service, and in-flight entertainment—and why I wouldn’t hesitate to fly Lufthansa Allegris again.

Booking online

Lufthansa’s website feels extremely slow to me (and no, it’s not my internet). It can be frustrating to book flights or make changes due to the laggy interface, but ultimately, it gets the job done without any major issues.

Check-in counter

The process at the check-in counter was smooth. We arrived at the airport three hours early (standard for me when flying internationally, even with Clear and TSA PreCheck), so there was no line and no wait time. We checked our bags, the staff added priority tags to our checked luggage, and off we went to security.

Pro tip: Weigh your luggage before arriving at the airport. Make sure both your carry-ons and checked bags meet Lufthansa’s size and weight requirements. Check out my blog on packing essentials for a link to a great luggage scale.

Lounge

Flying Lufthansa business class out of San Francisco means you get access to the United Polaris Lounge. It’s usually a treat, but this time, our 9:00 p.m. (21:00) flight meant the lounge was busy, loud, and the food was just okay—some of it picked over. Worth noting: there’s a sit-down restaurant inside the lounge, but we skipped it since my husband had to work.

Pro tip: We’ve visited the United Polaris Lounge before during the morning hours, and it was much quieter and more relaxing.

That said, the Polaris Lounge has excellent shower rooms, fully stocked with everything you might need—curling irons, shower caps, loofahs, and more.

Seat

There are five seat options in Lufthansa’s Allegris business class, and of course, I chose the throne seat—an extra-private seat in its own row with surface space on both sides, creating a throne-like effect. Lufthansa officially calls this the “Extra Space Seat.”

Regardless of which seat you select, all are lie-flat and come with seat cooling and heating functions, plus firmness controls to adjust the cushion from softer to firmer. Each seat also includes a mattress pad, a pillow, and a blanket.

Overall, the seat was incredibly comfortable and offered plenty of privacy. That said, compared to Singapore Airlines’ business class seat, it felt narrower—but it’s on par with other European business class products.

Pro tip: Avoid booking Lufthansa’s “Classic Seat”—it angles toward the aisle, offers less personal space, and has a noticeably smaller TV screen compared to the “Extra Space Seat.”

Entertainment

If you choose the “Extra Space Seat” like I did, you’ll be treated to a generously sized TV screen—which I absolutely loved. The movie selection was solid, with plenty of great options. However, I wasn’t a fan of the headphones; they weren’t noise-canceling and felt a bit uncomfortable to wear for long periods.

Pro tip: You can connect your own headphones via Bluetooth, but in my experience, they don’t hold a charge long enough for a long-haul flight—so I don’t even bother anymore.

Food

Okay, food is definitely not where Lufthansa shines—whether you’re flying out of SFO or MUC. I hate to say it, but the food was just meh. I’d call it edible at best. That said, their signature aperitif called “Avionic,” is so good it might just be worth booking business class for that alone (it’s only offered in business class!).

Pro tip: According to this Reddit thread, if you live in the United States, you can only buy bottles of Avionic at airports in Munich and Frankfurt.

Wi-Fi

Unfortunately, the Wi-Fi didn’t work on either leg of the trip, which was a major disappointment (I like to text my mom and brother when I can).

Service

When it comes to service, I think it’s a bit of a gamble—but thankfully, I got lucky both times. The flight attendants in my section from SFO to MUC and back were nothing short of fantastic. Unfortunately, the same can’t be said for the crew in my husband’s section.

Quick story: I’m fairly petite at 5 ft 1 in, and mid-flight—while the seatbelt sign was off—I went to the galley to ask for help getting my bag from the overhead bin, as it was out of reach for me. The only flight attendant present seemed visibly annoyed and begrudgingly followed me to my seat. She reached up, handed me the bag, and then immediately walked away—leaving me with no way to return the bag myself. Thankfully, my flight attendant appeared just in time, happily helped me stow the bag, and closed the compartment with no hesitation.

I wish I had caught her name—she was truly fantastic. So was the flight attendant on the return flight. Both were attentive, friendly, and proactive. Stellar service on both legs, at least in my section.

Conclusion

The things Lufthansa does well—seat comfort, top-notch service (if you get lucky), and that signature Avionic aperitif—they do really well. So much so, I’m happy to overlook the weaker spots, like the food or the unreliable Wi-Fi. If you get the chance to fly Lufthansa Allegris business class, go for it—and definitely book the throne seat for extra privacy, more space, and the biggest TV screen onboard.

Why I would book Lufthansa Allegris business class again in a heartbeat